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Home Services About Team Blog Contact
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Privacy Policy

How we collect, use, and protect your personal information

Last updated: 1st January 2026

Effective date: 1st January 2026

Introduction

metanovae B.V. ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metanovae.world or use our fitness equipment leasing comparison services.

This policy applies to all information collected through our website, services, and any related communications. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

Data Controller Information

The data controller responsible for your personal information is:

  • Company: metanovae B.V.
  • Address: Vijverweg 196, 3581 KR Utrecht, Netherlands
  • Registration Number: 952021599
  • VAT Number: NL222145251B02
  • Email: privacy@metanovae.world
  • Phone: +31 30 403 8830

Data We Collect

We may collect and process various types of personal data about you, including:

Information You Provide Directly

The data we collect includes personal information that you voluntarily provide when you:

  • Fill out contact forms or enquiry forms
  • Request information about our services
  • Subscribe to our communications
  • Contact us via phone, email, or other means
  • Apply for fitness equipment leasing through our platform

This data collection may include:

  • Name and contact details (email address, phone number, postal address)
  • Business information (company name, type of fitness business, equipment requirements)
  • Financial information (budget ranges, preferred lease terms)
  • Communication preferences
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on our website
  • Device information and screen resolution

How We Use Your Information

We use the information we collect for various purposes, including to:

Service Provision

How we use your data to provide and improve our services:

  • Provide fitness equipment leasing comparison services
  • Process your enquiries and respond to your requests
  • Connect you with appropriate leasing providers
  • Provide ongoing support and account management
  • Customise our services to your specific needs

Communication

We use your information to communicate with you about:

  • Service updates and important information
  • Marketing communications (with your consent)
  • Industry insights and relevant content
  • Customer service and support

Legal and Business Operations

We may also use your data for:

  • Compliance with legal obligations
  • Protection of our rights and interests
  • Business analytics and improvement
  • Fraud prevention and security

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: Where you have given clear consent for us to process your personal data for specific purposes
  • Contract: Where processing is necessary for the performance of a contract with you
  • Legal Obligation: Where we need to comply with a legal obligation
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided your rights and freedoms are not overridden

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Partners

  • Fitness equipment leasing providers (with your consent)
  • Technology service providers who assist in operating our website
  • Professional advisors (lawyers, accountants, consultants)

Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Investigate fraud or other illegal activities

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the type of information and the purpose for which we collected it:

  • Contact and enquiry data: Retained for up to 7 years for business and legal purposes
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics data: Typically retained for 26 months
  • Legal and compliance records: As required by applicable law

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention procedures.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

Access and Portability

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Data Portability: Request that we transfer your data to another organisation

Correction and Deletion

  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances

Processing Control

  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) that may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the European Commission
  • Standard contractual clauses approved by the European Commission
  • Binding corporate rules or certification schemes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Enquiries

  • Email: privacy@metanovae.world
  • Phone: +31 30 403 8830
  • Post: metanovae B.V., Vijverweg 196, 3581 KR Utrecht, Netherlands

Supervisory Authority

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.

metanovae B.V.

Vijverweg 196

3581 KR Utrecht

Netherlands

Registration Number: 952021599

VAT: NL222145251B02

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